How can a site survey explore mechanisation at an industrial production plant and transform the facility management plan with an improvement in customer satisfaction? R Vasanth Kumar, our Regional Business Head, shares two case studies to demonstrate.
“We ensure that each and every micro-level detail is being addressed to yield the maximum results. We invest our time in experimenting with various types of machines to provide solutions for various concerns of our clients.” - R Vasanth Kumar
The client initiated discussions with multiple service providers for providing 30 personnel. We suggested a survey and converted the proposal completely to an advanced mechanised cleaning solution.
With our expertise and continuous experimentation, we introduced robotic scrubbers that required a limited workforce. However, since this is in the initial phase of AI, we strongly believe that constant feedback to develop the AI is required to succeed in the future.
Generally, people tend to get their associates deployed in washrooms to clean toilets manually with toilet brushes and of course with the required PPE. However, we have a more employee-centric approach. We deployed foaming machines for toilets, which practically deliver 500 sq. ft. deep cleaning in just 15 minutes rather than 40 minutes. Going forward, this also eliminates the use of R6 cleaners (which are acidic in nature), scotch brite, and toilet brushes
Choosing ride-on dry mop machines, which cover up to 60,000 sq. ft. reducing the fatigue among staff while cleaning the shop floor and ride-on scrubbers that cover 3 lakh sq. ft. We also introduced battery-operated mini scrubbers that can be used on staircases covering corners and areas where a single disc machine cannot reach.
Deploying our machinery and robotic cleaning equipment yields the best on-site results with limited manpower (we reduced staff requirement from 30 to 17 personnel), improved efficiency and overall client satisfaction.
Initially, the RFQ was floated for 5 units with a uniformity of 20 personnel and a walk-behind scrubber in Chennai, Pune, Bahadurgarh, Pithampur and Kenjhor. We requested a survey and turned the tables by providing the required mechanised cleaning solution, gaining the client’s confidence in our IP towards mechanisation and a sense of collaborating with them.
All the plants were 20+ years in operation and were up for renovation; such guidance and suggestions add to the client’s resolve that no one else can maintain the service better.
We successfully mobilised resources and are serving satisfied clients at AMNS. This approach also enabled the initiation of a green belt development by us with the help of an on-board horticulturist, who provided the requisite sketches and inputs.