Our Approach

Because every customer is different, FFS (Forbes Facility Services) understands that companies demand adaptable solutions. That's a task we're willing to accept. FFS (Forbes Facility Services) offers a wide range of services in a number of industries, making it the one-stop-shop for all of your IFM needs.

Regardless of the industry in which you operate, FFS (Forbes Facility Services) provide you with services to assist you to manage and optimise needs particular to your firm. As a result, you get an opportunity to not only maintain a smooth and effective operation across a range of sites by using our IFM solutions but also save costs while delivering long-term outcomes.

It is dedicated to our goal while ensuring efficiency, accessibility, employee satisfaction, and continuous improvement in processes and operations.

This guarantees that we:

• Take calculated steps for the environmental protection
• Provide customer demand determined services
• Reduce waste
• Empower workers
• Create supplier partnership link
• Do it right the first time
• Continuous improvement culture
• Optimize cost through the mechanized approach

We at FFS (Forbes Facility Services) believe in setting high industrial benchmarks. We have designed the FFS (Forbes Facility Services) Productivity Index TM (LPI), a quantitative standard for effectively measuring facility management productivity. LPI is a set of performance measurements designed to report on the most critical elements of our operations at customer facilities.

Areas that are measured and reported include :

• Work order completion
• Preventive maintenance activity
• Reliability/uptime
• Financial performance
• Quality control
• Worker productivity
• Maintenance cost/asset replacement analysis
• Environmental, Health, and Safety
• Customer satisfaction
• Quality Processes to Ensure Satisfaction

When it comes to feeding your team, you need a caterer whom you can trust to do the job properly and deliver value. That’s where our well-equipped organization comes in, offering customized meal options that are delivered or served on time and with excellence. We at FFS, understand that the needs of every business are unique, and we are dedicated to understanding your requirements and ensuring they are fulfilled

This includes:

• FSSAI accredited Supply Chain and Products
• Internal Food Safety Policy Adherence
• Monthly HSE Audit
• Quarterly Microbiological Food Analysis through FSSAI approved labs
• Monthly Food Festival Event Calendar
• Monthly Customer Satisfaction Survey
• Quarterly Business Review
• Periodic Medical Checkups of Food Handlers

We at FFS, work hard to understand the critical business activities of our clients and how we can impact them positively. FFS (Forbes Facility Services) is an ISO 9001:2008, ISO 14000, and ISO 18000 – certified and committed to quality throughout the organization. Following are just a few of the quality processes established to ensure total customer satisfaction.

• Customer surveys
• Client review meetings
• Site evaluations
• Site visits by senior executives
• Formal escalation process for priority response